Cancellation policy

# Purchase Options and Cancellation Policy

**Effective date: 14 July 2026**

## One-time purchases

Treat Protocol Co. currently offers products on a **one-time purchase basis only**.

We do not currently offer product subscriptions, automatic recurring deliveries or recurring product charges. Creating a customer account, using Shop Pay or saving payment information for faster checkout does not create a product subscription.

If recurring purchase options are introduced in the future, their price, frequency, renewal terms and cancellation conditions will be clearly displayed before purchase.

## Cancelling or changing an order

If you need to cancel or change an order, contact us as soon as possible at:

**hello@treatprotocol.co**

Please include your name, order number and the change requested.

An order may only be cancelled or changed if it has not already been packed, processed or fulfilled. We will try to accommodate your request, but sending a cancellation request does not guarantee that the order can be stopped.

Your order is cancelled only when you receive written confirmation from us.

## Approved cancellations

If we approve a cancellation after payment has been collected, the refund will be issued to the original payment method.

Please allow up to **10 business days** for us to process the refund. Your bank, card issuer or payment provider may require additional time to credit the funds to your account.

## Orders that have already been fulfilled

Once an order has been packed, processed or fulfilled, it can no longer be cancelled under this policy.

Change-of-mind returns are not accepted due to the consumable, skincare and hygiene-related nature of our products. Damaged, defective, incorrect or missing items will be handled under our Return, Refund and Order Cancellation Policy.

## Cancellation by Treat Protocol

We may cancel all or part of an order for reasonable grounds, including:

- A product being unavailable;
- An incorrect price or product listing;
- An incomplete or invalid delivery address;
- Suspected fraud or unauthorised payment;
- A technical or inventory error;
- Breach of our Terms of Service; or
- Circumstances preventing us from fulfilling the order.

If we cancel an order after collecting payment, we will refund the affected amount to the original payment method.

## Statutory rights

Nothing in this policy excludes, restricts or modifies any consumer right or remedy that cannot lawfully be excluded under Singapore law.

## Contact us

**Treat Protocol Co.**  
**Email:** hello@treatprotocol.co  
**Website:** https://treatprotocol.co