Contact information

# Contact Information

We’re here to help with questions about our products, orders, deliveries, returns and refunds.

## Customer support

**Treat Protocol Co.**  
**Email:** hello@treatprotocol.co  
**Website:** https://treatprotocol.co

We aim to respond within **1–2 business days**, Monday to Friday, excluding Singapore public holidays.

To help us assist you promptly, please include your **order number** when contacting us about an existing order.

## Returns and delivery issues

Before returning an item, email us for approval and return instructions. Items sent without prior authorisation may not be accepted.

For damaged, defective, incorrect or missing items, contact us within **seven calendar days after delivery** and include clear photographs of the product, packaging and shipping label.

Please refer to our Return and Refund Policy and Shipping Policy for further information.

## Privacy enquiries

For questions about personal data, consent withdrawals, or requests to access or correct your information, contact our Data Protection Officer at:

**hello@treatprotocol.co**

## Product and pet-safety enquiries

Our product information is not a substitute for veterinary advice. If you are uncertain whether a product is suitable for your pet, consult a qualified veterinarian before use.

For urgent medical concerns or suspected adverse reactions, stop using the product and contact a veterinarian immediately. Do not use email support for veterinary emergencies.