Terms of Service

Terms of Service

Welcome to Treat Protocol Co.

By accessing our website or purchasing from our store, you agree to the following terms and conditions.

General Information

Treat Protocol Co. provides pet care products, including treats, hygiene products and related care items.

Product information on this website is provided for general guidance only. It is not intended to replace veterinary advice.

If your pet has allergies, medical conditions, dietary restrictions, is pregnant, nursing, elderly, immunocompromised or under veterinary care, please consult your veterinarian before using any product.

Product Use

All products must be used according to the product label, product description and usage directions provided.

Treats should be fed in moderation as part of a balanced diet.

Always supervise your pet when feeding treats or chews.

Always provide fresh drinking water.

Products are intended for pets only unless otherwise stated.

Product Information

We aim to ensure that product descriptions, ingredients, images, pricing and availability are accurate.

However, we do not guarantee that all information on the website will always be error-free, complete or current.

We reserve the right to correct errors, update information, change prices or modify product availability at any time without prior notice.

Orders

All orders placed through our website are subject to acceptance and availability.

We reserve the right to refuse or cancel an order if:
- The product is unavailable
- Payment is not successfully processed
- There is an error in pricing or product information
- We suspect fraudulent, unauthorised or improper activity
- The order cannot be fulfilled for operational reasons

If an order is cancelled after payment has been made, we will arrange a refund through the original payment method where applicable.

Pricing and Payment

Prices are listed in Singapore dollars unless otherwise stated.

Payment must be completed at checkout before an order is processed.

Delivery

Delivery options, fees and estimated timelines are shown at checkout.

Please ensure that your delivery address and contact details are accurate before placing an order.

Treat Protocol Co. is not responsible for delays, failed delivery attempts or lost parcels caused by incorrect or incomplete information provided by the customer.

Returns and Refunds

Returns and refunds are handled according to our Refund Policy.

Due to the nature of pet food, treats and hygiene products, we are unable to accept returns or exchanges once an item has been opened, used or is no longer in its original condition.

Damaged, incorrect or missing items must be reported to hello@treatprotocol.co within 3 days of receiving your order.

Intellectual Property

All website content, product names, product descriptions, images, logos, graphics, packaging designs and brand materials belong to Treat Protocol Co. unless otherwise stated.

You may not copy, reproduce, distribute, modify or use our content for commercial purposes without written permission.

User Conduct

You agree not to misuse our website, interfere with its operation, attempt unauthorised access, submit false information or use the website for unlawful purposes.

Limitation of Liability

To the fullest extent permitted by law, Treat Protocol Co. is not liable for indirect, incidental or consequential losses arising from the use of our website, products or services.

Our liability, where applicable, is limited to the amount paid for the product purchased.

Third-Party Links

Our website may contain links to third-party platforms, including social media, marketplaces or payment providers.

We are not responsible for the content, policies or practices of third-party websites.

Privacy

Your use of our website is also governed by our Privacy Policy.

Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page. Continued use of our website after changes are posted means you accept the updated terms.

Contact

For questions about these Terms of Service, contact us at:

hello@treatprotocol.co