Shipping Policy

Shipping Policy

We currently ship within Singapore.

Orders are usually processed within 2–3 business days. During launch periods, campaigns or high-volume periods, processing times may be slightly longer.

Local Delivery

Delivery fees and available delivery options will be shown at checkout.

Please ensure that your delivery address and contact details are correct before placing your order. Treat Protocol Co. is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Delivery Timing

Estimated delivery timelines are provided as a guide only. Delays may occur due to courier capacity, weather, public holidays or other circumstances outside our control.

Order Tracking

Where tracking is available, tracking information will be sent to the email address used at checkout.

Damaged or Missing Orders

If your order arrives damaged, incomplete or incorrect, please contact us at hello@treatprotocol.co within 3 days of receiving your order.

Please include:
- Your order number
- Photos of the item and packaging
- A brief description of the issue

We will review the matter and assist accordingly.